Federal Tax Returns: Call 1-800-829-1040 or click here. To make an appointment with the IRS’s Tax Payer Assistance Center in Hilo (appointment required), call: 844-545-5640. To contact the IRS Taxpayer Advocate’s Office in Honolulu, call: 808-566-2950.
Immigration Certificates or Green Cards: USCIS will assist those directly affected by an emergency situation with the replacement of any USCIS issued document as quickly as possible. Requests for scheduling/re-scheduling of InfoPass and other interview appointments in Honolulu will also be accommodated. Such requests should include an explanation of the circumstances and any supporting evidence, such as copies of government issued evacuation notices, etc. Additional information is available on the USCIS website at https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card. You can also call them, here: 1-800-375-5283.
- Hawaii Island residents can also call the County of Hawaii Immigration Office, at: 808-961-8220. To meet with a representative at the USCIS Honolulu Field Office, make an INFOPASS appointment online at https://my.uscis.gov/appointment.
Medicare Cards: Call 1-800-772-1213 or click here.
Military Service Records: Call 866-272-6272 or click here.
Passport: Call 202-955-0430 or 877-487-2778 or click here.
Social Security Card: Call 1-800-772-1213 or click here.
- Hawaii Island residents can also visit the Hilo Social Security office at Prince Kunio Plaza (111 East Puainako Street), or use the Social Security Administration’s Video Delivery Service at the West Hawaii Civic Center (74-5044 Ane Keohokalole Highway / Kailua-Kona, Hawaii 96740) on the second and fourth Thursday of each month, between 9:00 a.m. and 1:00 p.m.
Business Documents: Following a natural disaster, local Small Business Development Centers can provide business counseling services and technical assistance for businessowners. More information about an SBDC located near you can be found here.
Small Business Development Centers (SBDC)
Kona Center at 73-970 Makako Bay Dr, #108, tel 808-333-5000
Hilo Center at 100 Pauahi St, #109, tel 808-933-0776
Electronic Benefit Transfer Cards (SNAP/TANF): More information about EBT cards, including information about how to replace lost or damaged cards, can be found online at http://humanservices.hawaii.gov/bessd/snap/ebt/. You can also call the Hawaii Department of Human Services, here: 888-328-4292. (EBT benefits can also be accessed online at https://www.ebtaccount.jpmorgan.com/chp).
Vital Records - Birth, Death, Civil Union, Marriage, and Divorce Certificates: The Hawaii State Department of Health can provide more information about how to replace lost or damaged certificates http://health.hawaii.gov/vitalrecords or https://vitrec.ehawaii.gov/vitalrecords/. You can also call them at 808-586-4539.
State Tax Returns: Call 808-587-1791, fax 808-587-1560 or email firstname.lastname@example.org.
Driver's Licenses: County specific information about replacing drivers licenses can be found on the following websites:
State ID: County specific information can be found online at http://hidot.hawaii.gov/hawaiistateid/ or you can call the following offices:
- County of Hawaii: Hilo, 349 Kapiolani St, tel 808-961-2222
- County of Kauai: Lihue, 4444 Rice St, A-480, tel 808-241-4242
Credit Cards and Reports:
Credit Cards: Contact your issuing institution: American Express (800-992-3404), Discover (800-347-2683), MasterCard (800-622-7747), or Visa (800-847-2911).
Credit Reports: Contact Equifax, Experian, or Transunion at 877-322-8228 or visit http://www.annualcreditreport.com/.
Fraud Alerts or a Credit Freeze: Call 877-438-4338 or click here.