Federal Resources for Hawaii Families Impacted by Natural Disasters

During 2018, the Counties of Kauai, Maui, and Hawaii, and the City and County of Honolulu, received federal disaster declarations due to several natural disasters. Individuals, households, and businesses impacted by these disasters may be eligible for federal assistance. Links to information about these disasters, and other resources, can be found below.

Please note that November 29, 2018, will be the last update for this resource page. If you need assistance with a federal government agency after that date, please do not hesitate to contact my state office by phone at 808-522-8970 (toll free: 844-478-3478), or by email at hawaiioffice@hirono.senate.gov.


Final Update: November 29 2018 

Hawaii Severe Storms, Flooding, Landslides, and Mudslides (DR-4365): Information about the Hawaii Severe Storms, Flooding, Landslides, and Mudslides that impacted individuals in Kauai County and the City and County of Honolulu between April 13 and 16, 2018, can be found online, here. The deadline to apply for Federal Emergency Management Agency (FEMA) assistance has passed, but the deadline to apply for Small Business Administration (SBA) Economic Injury Disaster Loan (EIDL) assistance is March 27, 2019. More information about SBA EIDL assistance can be found online, here.

Hawaii Kilauea Volcanic Eruption and Earthquakes (DR-4366): Information about the Hawaii Kilauea Volcanic Eruption and Earthquakes that impacted individuals in Hawaii County between May 3 and August 17, 2018, can be found online, here. The deadline to apply for FEMA assistance has passed, but the deadline to apply for SBA EIDL assistance is March 14, 2019. More information about EIDL assistance can be found online, here.

Hawaii Hurricane Lane (DR-4395): Information about Hawaii Hurricane Lane that impacted individuals in Kauai, Maui, and Hawaii Counties between August 22 and 29, 2018, can be found online here. Certain individuals affected by these disasters in Maui and Hawaii Counties may be eligible for SBA assistance. The deadline to apply for SBA Property Damage assistance is January 22, 2019, and the deadline to apply for SBA EIDL assistance is August 20, 2019. More information about SBA’s Disaster Loan Outreach Centers, and about how to apply for assistance, can be found online, here.

 

Federal Emergency Management Agency (FEMA): FEMA serves as the primary federal agency responding to natural disasters in the United States. More information about FEMA Region IX, which includes Hawaii and the Pacific Islands, as well as Arizona, California, and Nevada, can be found online, here. Individuals who are eligible for FEMA assistance can apply online, here, or call FEMA at 800-621-3362.

National Flood Insurance Program (NFIP): For general information about NFIP, for the servicing of claims, or for technical assistance, call 800-621-3362 between 4:00 a.m. to 2:00 p.m. (HST). More information is available online, here.

U.S. Small Business Administration (SBA): Homeowners and businesses in Kauai and Hawaii Counties, and the City and County of Honolulu, may be eligible for individual assistance through SBA. Individuals who are eligible for SBA assistance can apply online, here, or can call SBA at 800-659-2955 (TTY: 800-877-8339). 

U.S. Department of Veterans Affairs (VA):

Community Based Outpatient Clinics (CBOCs) The VA’s Pacific Island Health Care System’s CBOCs are open for veterans with a scheduled appointment or as a walk-in.

  • Hilo CBOC – Open daily between 7:30 a.m. and 4:00 p.m. (1285 Waianuenue Ave, #211). You can reach them here: 808-935-3781.
  • Lihue CBOC – Open Monday through Friday, between 7:30 a.m. and 4:00 p.m. (4485 Pahee St). You can reach them here: 808-246-0497.

Disabled American Veterans (DAV): Additionally, the DAV Disaster Relief Program provides disaster supply kits to ill, injured or wounded veterans or their surviving spouse who are in immediate need of financial assistance at the time of the disaster. More information is available online, or you can call them at 808-433-0490.

Federal Housing Finance Agency (FHFA): Mortgage Relief for Homeowners – If your home has been damaged by a natural disaster, contact your mortgage company right away to discuss your mortgage relief options. If your loan is owned by Fannie Mae or Freddie Mac, you may be eligible to temporarily stop making your monthly mortgage payments. You can find more information online, here.  

Beware of Scams: During times of crisis, there is an increased risk of scams and fraud. Protect yourself by asking questions, reading the materials provided to you, and avoiding any solicitations requiring up-front cash payments. If you think you may have been a victim of a scam, contact the U.S. Department of Justice Disaster Fraud Hotline at 866-720-5721. You can also email disaster@leo.gov.

Mental Health Care (Disaster Distress Helpline/Crisis Line of Hawaii): The Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline provides 24/7 multilingual and confidential crisis support counseling to people experiencing emotional distress related to natural or human-caused disasters. You can reach them at 800-985-5990 (TTY: 800-846-8517). Crisis Line of Hawaii is also available for anyone experiencing a mental health crisis 24/7. They can be reached at 800-753-6879.

Federal Documents:

Federal Tax Returns: You can call the IRS at 800-829-1040 or visit them online, here. To make an appointment with the IRS’s Tax Payer Assistance Center in Hilo (appointment required), call 844-545-5640. To contact the IRS Taxpayer Advocate’s Office in Honolulu, call 808-566-2950.

Immigration Certificates or Green Cards: USCIS will assist those directly affected by an emergency situation with the replacement of any USCIS issued document as quickly as possible.  Requests for scheduling/re-scheduling of InfoPass and other interview appointments in Honolulu will also be accommodated.  Such requests should include an explanation of the circumstances and any supporting evidence, such as copies of government issued evacuation notices, etc. Additional information is available on the USCIS website, here. You can also call USCIS at 800-375-5283.

Additionally, Hawaii Island residents can also call the County of Hawaii Immigration Office, at 808-961-8220. To meet with a representative at the USCIS Honolulu Field Office, make an INFOPASS appointment online, here.

Medicare Cards: Call 800-772-1213 or click here.

Military Service Records: Call 866-272-6272 or click here.

Passports: Call 202-955-0430 or 877-487-2778 or click here.

Social Security Cards: Call 1-800-772-1213 or click here

Additionally, Hawaii Island residents can also visit the Hilo Social Security office at Prince Kuhio Plaza (111 East Puainako St), or use the Social Security Administration’s Video Delivery Service at the West Hawaii Civic Center (74-5044 Ane Keohokalole Hwy, Kailua-Kona, Hawaii 96740) on the second and fourth Thursday of each month, between 9:00 a.m. and 1:00 p.m. 

State Documents:

Business Documents: Following a natural disaster, local Small Business Development Centers (SBDC) can provide business counseling services and technical assistance for business owners. More information about an SBDC near you can be found online, here.

Electronic Benefit Transfer Cards (SNAP/TANF): More information about EBT cards, including information about how to replace lost or damaged cards, can be found online, here. You can also call the Hawaii Department of Human Services at 888-328-4292.

Vital Records: Birth, Death, Civil Union, Marriage, and Divorce Certificates – The Hawaii State Department of Health can provide more information about how to replace lost or damaged certificates. You can find more information on their website here, and here, and can call them at 808-586-4539.

State Tax Returns: Call 808-587-1791, fax 808-587-1560 or email taxpayer.advocate@hawaii.gov.

County Documents:

Driver's Licenses: County specific information about replacing driver’s licenses can be found on the following websites:

State IDs: County specific information can be found online at http://hidot.hawaii.gov/hawaiistateid/ or you can call the following offices:

  • County of Hawaii: Hilo, 349 Kapiolani St. You can also call them at 808-961-2222.
  • County of Kauai: Lihue, 4444 Rice St, A-480. You can also call them at 808-241-4242

Financial Documents:

Credit Cards: Contact your issuing institution: American Express (800-992-3404), Discover (800-347-2683), MasterCard (800-622-7747), or Visa (800-847-2911). 

Credit Reports: Contact Equifax, Experian, or Transunion at 877-322-8228, or visit http://www.annualcreditreport.com/.   

Fraud Alerts or Credit Freezes: Call 877-438-4338 or click here.