Federal Resources for Hawaii Families Impacted by Natural Disasters
The Counties of Kauai, Honolulu, and Hawaii have received federal disaster declarations due to the flooding and Kilauea lava flow. Links to these declarations and disaster-related programs are provided below, as well as a list of federal, state, and county resources, lava flow updates, information on emergency shelters and services, mental health care support, mortgage assistance, how to replace legal documents, and report lost credit cards.
If you need assistance with a federal agency, please contact my state office at 808-522-8970, toll free at 844-478-3478, or firstname.lastname@example.org.
UPDATE: Hawaii County has been approved for Individual Assistance by FEMA. Information on registering for Individual Assistance can be found here and a fact sheet to learn more about available resources can be found here.
Note: FEMA is encouraging Hawaii Island residents impacted by the lava flow to register for Individual Assistance in person at the Disaster Recovery Center.
Primary Contacts for Disaster Updates, Resources, and Assistance
Beware of ScamsDuring times of crisis, there is an increased risk of scams and fraud. Protect yourself by asking questions, reading the materials provided to you, and avoiding any solicitations requiring up-front cash payments.If you think you may have been a victim of a scam, contact:
Hawaii Island Emergency Shelters & Services
- Pet-friendly shelters on Hawaii Island are located at:
Pahoa Community Center, 15-3022 Kauhale St
Keaau Armory, behind Herbert Shipman Park off of Hwy 11
- Recovery Information and Assistance Center is located at the Pahoa Community Center
- Pahoa Community Pool is a hygiene center for evacuees
- Puuhonua O Puna provides information and supplies for evacuees; located at the intersection near Pahoa High School
- The U.S. Post Office in Pahoa will be open on Sundays from 10:00am to 2:00pm
Kauai & Oahu Flood Recovery
- Environmental Protection Agency Flood recovery information, https://www.epa.gov/natural-disasters/flooding
- National Flood Insurance Program - for general information, servicing of claims, or technical assistance, call 1-800-621-3362 from 8 a.m. to 6 p.m. (CDT), https://www.fema.gov/national-flood-insurance-program
Mental Health Care
- Disaster Distress Helpline - The Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline provides 24/7 multilingual and confidential crisis support counseling to people experiencing emotional distress related to natural or human-caused disasters.
Call 1-800-985-5990, TTY 1-800-846-8517
Text: TalkWithUs to 66746
Spanish-speakers text: Hablanos to 66746
- Crisis Line of Hawaii is available for anyone experiencing a mental health crisis 24/7
Hawaii Island residents call 1-800-753-6879
- Community Based Outpatient Clinic (CBOC) - The Veterans Affairs Pacific Island Health Care System’s CBOCs are open for veterans with a scheduled appointment or as a walk-in.
- Hilo CBOC – open daily, 7:30am to 4:00pm, 1285 Waianuenue Ave, #211, tel 1-800-214-1306
- Lihue CBOC – open Monday through Friday, 7:30am to 4:00pm, 4485 Pahee St, tel 808-246-0497
- Disabled American Veterans Disaster Relief Program – provides disaster supply kits to ill, injured or wounded veterans or their surviving spouse who are in immediate need of financial assistance at the time of the disaster.
Federal Emergency Management Agency (@FEMA):
Disaster Declaration Process https://www.fema.gov/disaster-declaration-process
Not all FEMA disaster assistance programs are activated for every disaster. The determination of which programs are authorized is based on many factors as explained in the FEMA link above. Currently, federal major disaster declarations for Public Assistance and Hazard Mitigation Assistance have been made for Kauai, Honolulu, and Hawaii Counties. As of June 14, 2018, Individual assistance has also been approved for Hawaii County.
FEMA disaster assistance programs are as follows:
- Individual Assistance - Assistance to individuals and households, which may include: Individuals and Households Program, Crisis Counseling Program, Disaster Case Management, Disaster Unemployment Assistance, Disaster Legal Services, Disaster Supplemental Nutrition Assistance Program
- Public Assistance - Assistance to State, Tribal, and local governments and certain private nonprofit organizations for emergency work and the repair or replacement of disaster-damaged facilities, which may include the following Categories: Debris removal, Emergency protective measures, Roads and bridges, Water control facilities, Buildings and equipment, Utilities, Parks, recreational and other facilities
- Hazard Mitigation Assistance – Assistance to State, Tribal, and local governments and certain private nonprofit organizations for actions taken to prevent or reduce long-term risk to life and property from natural hazards.
Federal Housing Finance Agency
- Mortgage Relief for Homeowners - If your home has been damaged by a natural disaster, contact your mortgage company right away to discuss your mortgage relief options. If your loan is owned by Fannie Mae or Freddie Mac, you may be eligible to temporarily stop making your monthly mortgage payments. Visit www.fhfa.gov/homeownersbuyer/mortgageassistance/pages/disaster-assistance.aspx
National Oceanic and Atmospheric Administration (NOAA)
- The Washington DC Volcanic Ash Advisory Center is operated by NOAA and has been monitoring volcanic eruption activity at Kilauea, notifying the Federal Aviation Administration when ash events could impact flights around the volcano. The National Weather Service (NWS) within NOAA is also responsible for providing forecasts and weather information—data that are important for planning for volcanic gas emissions (vog) and ashfall in surrounding communities. More information on ash advisories and weather forecasts can be found below in the Hawaii Island Lava Flow Observation and Preparation section.
U.S. Department of Agriculture (USDA)
- The USDA has designated Kauai and Honolulu counties as Primary Natural Disaster Areas. Qualified farm operators in these areas are eligible to receive emergency loans from the Farm Service Agency (FSA), provided certain eligibility requirements are met. For more information about how to apply for these loans contact the FSA Honolulu County Office at 808-861-8538 or FSA Kauai County Office at 808-245-9014 extension 2 for an appointment. You can also visit their website for more information at www.fsa.usda.gov/hi.
U.S. Environmental Protection Agency (EPA)
- The EPA, as part of the FEMA response to the Kilauea eruption, is coordinating with both the Hawaii Department of Health and Hawaii County Civil Defense Agency, as well as other partners at Emergency Operations Centers, to conduct air quality monitoring in communities impacted by the eruption. Volcanic gas emissions, including sulfur dioxide and hydrogen sulfide, are being monitored for public health and safety. Links to their website for more information on volcanoes and Kilauea air quality data can be found below in the Hawaii Island Lava Flow Observation and Preparation section.
U.S. Geological Survey (USGS)
- The USGS Hawaiian Volcano Observatory is responsible for monitoring earthquakes and volcanoes in Hawaii and is continuously monitoring the Kilauea eruption in coordination with Hawaii County Civil Defense. Updates on volcanic activity, as well as information on ashfall and volcanic gas hazards can be found below in the Hawaii Island Lava Flow Observation and Preparation section.
U.S. Small Business Administration (SBA)
- A federal disaster declaration for individual assistance to homeowners and businesses on Kauai and Oahu has not been approved, but certain Kauai businesses needing working capital loans may be eligible for U.S. Small Business Administration (SBA) disaster loan assistance. The deadline to file applications for SBA disaster loan assistance is January 3, 2019. More information on the program can be downloaded here.
For updated messages and alerts from Hawaii County Civil Defense, visit http://www.hawaiicounty.gov/active-alerts.
For up to date information on volcanic activity, visit the U.S. Geological Survey’s Hawaiian Volcano Observatory website at https://volcanoes.usgs.gov/observatories/hvo/ or call 808-967-8862 to receive a summary by phone. Follow them on Twitter at https://twitter.com/USGSVolcanoes.
For updated news and emergency information by county, visit the Federal Emergency Mangagement Agency (FEMA) website at https://www.fema.gov/hazard-mitigation-grant-program or downoad the FEMA app on your mobile device.
More information about the Hawaii Emergency Management Agency (HIEMA) can be found online at http://dod.hawaii.gov/hiema/.
For updated weather information, visit the National Weather Service’s Forecast Office in Honolulu’s website at http://www.prh.noaa.gov/pr/hnl/.
Information about vog can be found online at http://www.ivhhn.org/vog/.
Information and updates from Hawaii Electric Light for customers affected by volcanic activity can be found here: https://www.hawaiielectriclight.com/safety-and-outages/lava-eruption-updates.
Information on impacts of volcanic emissions on human, plant, and animal health as well as water quality and soil can be found by visiting https://cms.ctahr.hawaii.edu/ER.
Information on the status of Hawaii Volcanoes National Park can be found at: https://www.nps.gov/havo/index.htm
Information about the American Red Cross - Hawaii Chapter can be found at http://www.redcross.org or call 808-734-2101.
Information on U.S. Department of Agriculture (USDA) assistance can be found here: https://www.usda.gov/topics/disaster.
Information on U.S. Small Business Administration (SBA) Office of Disaster Assistance can be found here: https://www.sba.gov/offices/headquarters/oda.
Information about the U.S. Department of Housing and Urban Development (HUD) disaster resources can be found here:https://www.hud.gov/info/disasterresources.
Federal Tax Returns: Call 1-800-829-1040 or click here. To make an appointment with the IRS’s Tax Payer Assistance Center in Hilo (appointment required), call: 844-545-5640. To contact the IRS Taxpayer Advocate’s Office in Honolulu, call: 808-566-2950.
Immigration Certificates or Green Cards: USCIS will assist those directly affected by an emergency situation with the replacement of any USCIS issued document as quickly as possible. Requests for scheduling/re-scheduling of InfoPass and other interview appointments in Honolulu will also be accommodated. Such requests should include an explanation of the circumstances and any supporting evidence, such as copies of government issued evacuation notices, etc. Additional information is available on the USCIS website at https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card. You can also call them, here: 1-800-375-5283.
- Hawaii Island residents can also call the County of Hawaii Immigration Office, at: 808-961-8220. To meet with a representative at the USCIS Honolulu Field Office, make an INFOPASS appointment online at https://my.uscis.gov/appointment.
Medicare Cards: Call 1-800-772-1213 or click here.
Military Service Records: Call 866-272-6272 or click here.
Passport: Call 202-955-0430 or 877-487-2778 or click here.
Social Security Card: Call 1-800-772-1213 or click here.
- Hawaii Island residents can also visit the Hilo Social Security office at Prince Kunio Plaza (111 East Puainako Street), or use the Social Security Administration’s Video Delivery Service at the West Hawaii Civic Center (74-5044 Ane Keohokalole Highway / Kailua-Kona, Hawaii 96740) on the second and fourth Thursday of each month, between 9:00 a.m. and 1:00 p.m.
Business Documents: Following a natural disaster, local Small Business Development Centers can provide business counseling services and technical assistance for businessowners. More information about an SBDC located near you can be found here.
Small Business Development Centers (SBDC)
Kona Center at 73-970 Makako Bay Dr, #108, tel 808-333-5000
Hilo Center at 100 Pauahi St, #109, tel 808-933-0776
Electronic Benefit Transfer Cards (SNAP/TANF): More information about EBT cards, including information about how to replace lost or damaged cards, can be found online at http://humanservices.hawaii.gov/bessd/snap/ebt/. You can also call the Hawaii Department of Human Services, here: 888-328-4292. (EBT benefits can also be accessed online at https://www.ebtaccount.jpmorgan.com/chp).
Evacuees can visit the Hawaii State DHS South Hilo Processing Center at the Kinoole Plaza, 1900 Kinoole St #108
Tel 808-981-2754 or 1-888-328-4292
Vital Records - Birth, Death, Civil Union, Marriage, and Divorce Certificates: The Hawaii State Department of Health can provide more information about how to replace lost or damaged certificates http://health.hawaii.gov/vitalrecords or https://vitrec.ehawaii.gov/vitalrecords/. You can also call them at 808-586-4539.
State Tax Returns: Call 808-587-1791, fax 808-587-1560 or email email@example.com.
Driver's Licenses: County specific information about replacing drivers licenses can be found on the following websites:
- County of Kauai: https://www.kauai.gov/DriversLicense/; or call: 808-241-4242.
- City and County of Honolulu: https://www1.honolulu.gov/duplicates/; or call: 808-768-9100.
- County of Maui: https://www.mauicounty.gov/1518/DuplicateReplacement-License/; or call: 808-270-7363.
- County of Hawaii: http://www.hawaiicounty.gov/finance-dl-general-info/#duplicate%20license%20requirements/; or call: 808-961-2222.
State ID: County specific information can be found online at http://hidot.hawaii.gov/hawaiistateid/ or you can call the following offices:
- County of Hawaii: Hilo, 349 Kapiolani St, tel 808-961-2222
- County of Kauai: Lihue, 4444 Rice St, A-480, tel 808-241-4242
Credit Cards and Reports:
Credit Reports: Contact Equifax, Experian, or Transunion at 877-322-8228 or visit http://www.annualcreditreport.com/.
Fraud Alerts or a Credit Freeze: Call 877-438-4338 or click here.